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5% Off On First Orders: Use Code " MURALIS5 " At checkout
5% Off On First Orders: Use Code " MURALIS5 "

Shipping & Return Policy

  • All orders would be couriered via Professional Couriers.
  • Order can be delivered Pan India. International shipping will be available soon. 
  • The minimum order quantity will be Rs 300/-
  • We accept payment through Net Banking, UPI, Credit card and Debit card. 
  • Sweets will be shipped within 27-48 hours from placement of orders and delivered within 4-7 business days. All possible efforts will be made to deliver on time but e customer is not entitled to any compensation for the delay or early delivery of the consignment.
  • Please do not accept the parcel if the safety tape is tampered or opened.
  • Customers are requested to provide correct name, delivery address and contact details. However in case of an incomplete or incorrect address, we would consider the order delivered. There would be no refund for such orders.
  • As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same except on the following occasions.
    • a. If the item or the quantity on your order being unavailable, Muralis Market will contact you on the phone number provided to them at the time of placing the order and inform you of such unavailability. In such an event the order can be cancelled the refund will be made in accordance with the refund policy.
    • b. Muralis Market  can cancel the order in the following circumstances.
      • i. in the event of the designated address following outside the delivery zone offered by us;
      • ii. failure to contact you by phone at the time of confirming the order booking;
      • iii. failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
      • iv. unavailability of all the items ordered by you at the time of booking the order; or
      • v. failure due to reasons beyond our control or attributable to the Vendor.
  • All prices are in Indian Rupees and the products are delivered in the respective cities as selected by the customer.
  • The price of all products listed on Muralis Market  is inclusive of all taxes and convenience charges and exclusive of shipping charges.
  • For the items delivered by courier / speed post / registered post, their respective policies apply.
  • The Company will not be responsible for any loss or damage/delay direct to the consignment or consequential, caused due to incorrect address, any act of God, acts of public enemies, strikes, embargoes, perils in air, local disputes, accidents, any natural calamity, war, riot, commotion, strike, Local/Political Disruptions, Air / Rail / Road Disruptions / Delay or any other cause whatsoever beyond the control of the Company or inherent vice in the contents of the consignment. No claim for loss / damage / delay will be entertained by the Company in such events.
  • For Bulk Orders, Muralis Market  to be intimated atleast 2 days in advance. However, Muralis Market  reserves the right to decline any bulk order purchase made through its website due to time constraint or logistic problem(s).
  • Price shown on the website is different from the consignment box as the website price is inclusive of other charges such as shipment charges, packaging charges and taxes as applicable. As a result of accepting these terms and conditions, customer agrees to pay as per the price mentioned on the website and / or invoice generated by Muralis Market  The customer agrees not to complain before any forum because of the difference in price
  • Muralis Market  will not charge more than the prices mentioned on its web pages but in certain unavoidable circumstances it reserves the right to change the prices anytime, without any prior notice and charge the sender accordingly.(This clause can be retained if you intend to change the price of the product as shown in the website
  • The Customer will provide full address with pin code number and telephone number for all consignments booked for easy identification and prompt delivery. Muralis Market  will not deliver any consignment with post-box address only. Further, the Muralis Market  will not provide any proof of delivery in respect of consignments to be delivered to Governmental / Semi-Governmental offices.
  • The Customer agrees to reimburse Muralis Market  on demand any payment incurred by Muralis Market  towards Octroi /Entry Tax charges, Sales Tax, Airport / Railway station. Demurrage Charges or any Penalty related to any of the aforesaid with are attached with the product ordered to be delivered by the Customer. .
  • Muralis Market  will destroy all records of delivery and other connected documents after 30 days of booking.
  • All the terms & conditions printed overleaf of consignment note of the logistics partner are also binding on the Customer.
  • Refund will be made only if the order is cancelled due to the aforesaid reasons and the decision of Muralis Market  on refunds shall be their sole discretion and shall be final and binding.
  • On public holidays, delivery will not be available.