Customers are requested to provide correct name, delivery address and contact details. However in case of an incomplete or incorrect address, we would consider the order delivered. There would be no refund for such orders.
As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same except on the following occasions.
- A. If the item or the quantity on your order being unavailable, Muralis Market will contact you on the phone number provided to them at the time of placing the order and inform you of such unavailability. In such an event the order can be cancelled the refund will be made in accordance with the refund policy.
- B. Muralis Market can cancel the order in the following circumstances.
- i. in the event of the designated address following outside the delivery zone offered by us;
- ii. failure to contact you by phone at the time of confirming the order booking;
- iii. failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
- iv. unavailability of all the items ordered by you at the time of booking the order; or
- v. failure due to reasons beyond our control or attributable to the Vendor.